How To Improve Process Quality, Productivity & Performance

Continuous Improvement has been around for decades. Building blocks of the concept began in the 1930s with Dr. Walter Shewhart of Bell Telephone Laboratories; followed by Dr. Joseph Juran, known for his Quality Control Handbook;then Dr.W.Edward Deming,famous for his 14 points of Total Quality Management (TQM).

They continued to advance these concepts throughout the Second World War and then carried them to Japan, resulting in the growth of their industry and some of the highest recognitions of quality performance and…

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