ATS beats own roadside assistance record

ERJ staff report (BC)

Birmingham, UK - ATS Euromaster is citing 2012 data to show that its customer response team and mobile fitting fleet cut the average time from receiving a customer call to arrival on the scene to 65 minutes. This is down 18 minutes from the 2009 times, which the company claims its technicians have reduced every year since.

ATS claims an average time from receiving a customer's call to completing the job at the roadside of 111 minutes, 15 minutes less than in 2009.

Group sales director Peter Fairlie said: "These figures explain why our fleet of more than 900 mobile service vans is called to respond to approximately 100,000 calls a year from commercial vehicle customers."

Once on site, ATS Euromaster technicians averaged repair times of 49 minutes for heavy trucks and 33 minutes for light commercial vehicles, measured between 2009 and 2012.