ERJ staff report (DS)
Shanghai – Puncture damage is the top complaint from Chinese motorists when thinking about their tyres. Of the four factors examined in an OE tyre satisfaction study, customers express the highest satisfaction toward appearance (814), followed by durability (807) and traction/handling (789). Customer satisfaction with ride is the lowest (788).
More than 20 percent of consumers (22 percent) experienced damage from puncture, topping the list of 19 problems examined in the study.
The China Original Equipment Tire Satisfaction Index Study from J D Power,…