MRF gains top honours in J D Power India OE tyre study

ERJ staff report (DS)

Singapore – The tyre market in India is maturing, as more owners use authorised retail outlets rather than backstreet garages for tyre maintenance, according to a new study. Nevertheless, roadside mechanics still service more than half of tyres, according to the J.D. Power Asia Pacific 2012 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

More than one-half (53 percent) of original equipment tyre owners in India who experience a tyre-related problem have the repair made by a roadside mechanic. However, 38 percent…

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